Support
Stuck, or something not working? Email us and a person will write back.
Say which organization or show it's about and, if it's the app, which phone you're on. We answer every message, usually within a day.
Common questions
I can't sign in
Use Forgot password with the email your organization has for you. If no email arrives, check spam, then write to us and we'll sort it out.
Where do I manage my organization?
Casting, ticketing, payouts and everything else on the organization's side live on the web at cocoscout.com. The CocoScout app, on iPhone and Android, is the performer side — your calendar, messages, sign-ups, contracts, pay and the door. A link to Manage from the app opens in your phone's browser.
I'm not getting notifications on my phone
Check that notifications are on for CocoScout in your phone's Settings (Notifications on iPhone, Apps on Android), and that you're signed in to the app with the same account your organization messages. A muted thread stays quiet on purpose; unmute it from the thread.
Something's wrong with my tickets
Tickets are sold by the organization putting on the show, and refunds follow its policy — the link in your order email reaches them directly. If the email never came, write to us with the name and date of the show.
How do I delete my account?
In the CocoScout app or on the web, Account Settings → Delete my account files the request. We finish it within 30 days, and you can take it back until then. Can't sign in? Email privacy@cocoscout.com from the address on the account and we'll do it for you.
Deleting removes your profile, headshots, messages and sign-ups. Payment and tax records that the law requires us to keep stay for as long as it requires, and nothing else.
How we handle your information is in the Privacy Policy; the rules of the road are in the Terms of Service.