CocoScout

1. Introduction

CocoScout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our production management platform.

By using CocoScout, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using CocoScout:

Account Information: Email address, password, name, and profile details
Profile Content: Headshots, resumes, biographical information, performance history
Production Information: Show details, audition materials, scheduling information, casting notes
Communication Data: Messages, announcements, and other communications within the platform
Payment Information: Billing details for paid subscriptions (processed securely through third-party payment processors)

2.2 Automatically Collected Information

We automatically collect certain information when you use CocoScout:

Usage Data: Pages viewed, features used, time spent on the platform
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Similar Technologies: We use cookies to maintain your session and improve your experience

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the CocoScout platform
Process audition applications and coordinate casting
Facilitate communication between performers, producers, and production teams
Process payments and manage subscriptions
Send you important updates, notifications, and service announcements
Respond to your support requests and inquiries
Analyze usage patterns to improve our services
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Within the Platform

Your profile information and content may be visible to other users as needed for the platform to function:

Performers' profiles are visible to producers of shows they've applied to or been cast in
Production information is visible to team members and cast assigned to that production
Castmates can see each other's basic contact information when working on the same show

4.2 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating the platform, including:

Cloud hosting and storage providers
Payment processors
Email service providers
Analytics services

These providers are bound by confidentiality obligations and may only use your information to perform services on our behalf.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or the public
Prevent fraud or abuse

4.4 Business Transfers

If CocoScout is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

Some information may be retained in our backup systems for a limited time after deletion.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can access and review your personal information through your account settings
Correction: You can update or correct your information at any time
Deletion: You can request deletion of your account and associated data
Portability: You can request a copy of your data in a portable format
Opt-Out: You can opt out of promotional communications (though we may still send service-related messages)

To exercise these rights, please contact us at privacy@cocoscout.com.

8. Cookies and Tracking Technologies

CocoScout uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, but disabling cookies may limit some functionality of the platform.

9. Children's Privacy

CocoScout is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using CocoScout, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the platform. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@cocoscout.com

General Support: support@cocoscout.com